Gerenal terms and conditions for Révész Restaurant, Hotel and Rosa Spa, and Révész BBQ Saloon&Bistro
- General provisions
The General Terms and Conditions (hereinafter T&C) summarize the contractual content on the basis of which the Révész Restaurant, Hotel and Rosa Spa (hereinafter referred to as the Service Provider) operated by Dudits H&R Kft. (hereinafter referred to as the Company) generally enters into an accommodation and/or hospitality contract with its Guests. Based on the current legislation, the Service Provider is entitled to periodically provide accommodation and related care and services to its guests, and has the licenses required by the legislation.
The hotel, restaurant and other services provided by the Service Provider can be used in accordance with the provisions of these business regulations and current Hungarian legislation.
- Service provider informations
Dudits H&R Kft. – Révész Restaurant, Hotel and Rosa Spa
Headquarters: 9026 Győr, Hédervári u. 24.
Phone: +36 96 320 667
Fax: +36 96 320 667
Tax number: 14766882-2-08
Company registration number: 08-09-018142
Year of foundation: 1987
1.2. Contracting parties
1.2.1. The Guest is the person using the Service Provider’s services based on the prior agreement or the Contract concluded on the spot.
1.2.2. The Contract is a joint declaration of will between the Guest and the Service Provider, made orally or in writing according to the applicable legislation.
1.2.3. If the Guest places the order for the services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become contractual parties (hereinafter: Parties).
1.2.4. If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation are governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to check whether the third party legally represents the Guest.
1.2.5. Upon entering into a contract with the Service Provider, the Guest of the hotel accepts the provisions of the General Terms and Conditions, and acknowledges that the General Terms and Conditions may be modified unilaterally by the Service Provider in whole or in part, which amendment the Service Provider shall immediately notify the Guest of. The General Terms and Conditions are available to guests on site and can also be read on the website www.duditshotels.hu.
- Creation of the Contract, methods and conditions of the reservation
2.1. Creation of the contract
2.1.1. A contract is created by the written confirmation of the Guest’s reservation in writing sent by the Service Provider, and thus it is considered a written contract.
2.1.2. A contract is created by the confirmation of the verbal reservation sent by the Service Provider in writing, and thus it is considered a written contract.
2.1.3. A verbal reservation, agreement, amendment, or its verbal confirmation by the Service Provider does not in itself constitute a contract.
2.2. Modification of the contract
2.2.1. Within 2 hours of its sending, the Guest or the Service Provider can modify or cancel the confirmation sent in writing, which is considered a contract. In the latter case, the reservation (and the contract) is considered null and void.
2.2.2. If the Guest does not respond, the confirmation (and the contract) is considered accepted by the Service Provider, and the service obligations and cancellation conditions detailed below apply.
2.2.3. Amendments and/or additions to the contract can only be made by the Parties in writing, in accordance with the Civil Code. They can do it according to its general rules.
2.3. Termination of the contract
2.3.1. The Guest is entitled to withdraw from the contract established by confirming the Services ordered by him before the date of use of the Services against the payment of a cancellation fee (penalty).
2.3.2. It is also considered a cancellation if the Guest does not use the service he ordered and confirmed by the Service Provider without making a prior declaration. In such a case, the start date of the use of the service shall be considered the cancellation date.
2.3.3. If the Service Provider has not specified other conditions in the confirmation, the cancellation and modification conditions are as follows:
Cancellations made more than 24 hours before the confirmed day of arrival are free of penalty.
In case of cancellation within 24 hours, 50% of the reservation amount,
In case of cancellation within 12 hours, 70% of the reservation amount,
if the reservation is not canceled, 100% of the reservation amount will be charged.
For bookings of more than 21 people, the general cancellation conditions are:
14-20 before using the service. 50% of the booking fee within the day,
8-13 before using the service. day 70% of the booking fee,
0-7 before using the service. day, or in case of no-show, 100% of the reservation fee is payable as penalty.
2.3.4. The cancellation deadlines are to be interpreted as intervals (above or detailed in a separate contract) before 12:00 on the confirmed day of arrival.
2.3.5. The Agreement on the use of accommodation services is for a specific period of time. If the Guest permanently leaves the room before the end of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract, unless the Parties agree otherwise. The Service Provider is entitled to resell a room vacated before the expiration date.
- Prices and discounts
3.1. Prices of services
3.1.1. The current list prices of the hotel are posted on the information board in the hotel lobby. The price lists of other services are located in the respective hotel department.
3.1.2. The Service Provider may change its advertised prices without prior notification (e.g. due to package prices or other discounts).
3.1.3. The Guest can always receive information about the price of the services before starting the service at the hotel reception or the relevant hotel department.
3.1.4. The Service Provider cannot unilaterally change the price of a reservation booked by the Guest and confirmed in writing by the Service Provider.
3.1.5. The prices announced by the Service Provider always include the statutory sales tax (VAT), but do not include the tourist tax (IFA), which must be paid on site.
3.1.6. The Service Provider may, with prior notice, pass on the additional burdens due to changes in the legally regulated amount of tax content (VAT, IFA) valid at the time of the offer to the Contracting Party.
3.2.1. The Service Provider can adjust the discount content of the prices related to the Guest’s offer according to individual judgment.
3.2.2. In the case of reservations of the Service Provider’s products subject to special conditions, group reservations or events, the conditions set out in an individual contract can be established.
3.2.3. Current offers and discounts are announced on the hotel’s website. The advertised discounts always apply to individual room bookings.
3.2.4. If the Service Provider has not specified other conditions in its confirmation, the announced discounts cannot be combined with any other discount.
3.2.5. The Service Provider provides pre-arranged individual accommodation/meal discounts for children in the same room as their parents.
3.2.6. It is only possible to place an extra bed in certain room types. The request for an extra bed must be agreed with the service provider in advance, at the same time as the reservation.
3.3. Payment methods
3.3.1. The Guest is obliged to pay the specified fee for the services provided by the Service Provider.
3.3.2. The consideration for the ordered services can be paid on the spot in cash (in HUF or Euro), with a bank card marked as accepted by the Service Provider, or by bank transfer.
3.3.3. Other payment methods are available on site (e.g.: Széchenyi Pihenőkártya, Erzsébet Utalvány, vouchers issued by the hotel and/or its contracted partner, etc.) in this case, however, the range of payable services may be narrowed. You can always get information about these conditions before starting the service at the hotel reception or the relevant hotel department.
3.3.4. In the cases determined by the Service Provider, the Service Provider may request that all or part of the reservation amount be paid in advance in one lump sum. This can be done in advance on the spot, by postal cash transfer or bank transfer. In all cases, the Service Provider issues a fee request for the advance payment received.
3.3.5. In the event of the Guest’s failure to pay in advance, the Service Provider is entitled to cancel the reservation and withdraw from the contract after the specified deadline for payment of the reservation. In this case, the Guest cannot be obliged to pay a cancellation fee (penalty).
3.3.6. If the Guest does not use some of the services ordered or reserved by him (previous trip home, illness, or for reasons not attributable to the Service Provider), he cannot claim a proportional refund of the paid participation fee.
3.3.7. If the invoice is settled by bank transfer, the Service Provider accepts complaints within 24 hours of receipt of the invoice. Otherwise, the invoice is considered accepted.
- Rights and obligations of the contracting parties
4.1. Guest rights
4.1.1. The Guest may use the hotel room or event hall for the duration of the contract, taking into account the arrival and departure times included in the confirmation, in accordance with its purpose and the contract.
4.1.2. Without special conditions, the Guest is entitled to the usual use of the facilities and common rooms made available to the guests, as well as to the usual service during the opening hours in accordance with the announcement.
4.1.3. Animals (dogs, cats) can be brought into the hotel against the fee specified in the price list, only after prior consultation. Our guests can bring guide dogs to the hotel free of charge.
4.1.4. The Guest can contact the relevant regional manager with any complaints or complaints arising during the use of the service. If the complaint cannot be remedied in this way, the Guest may contact the director.
4.1.5. The Guest may make a written complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. The guest has the right to register the complaint in the Book of Customers or ask the Service Provider to record a report. During this period, the Service Provider undertakes to handle complaints sent to him with written confirmation (or recorded by him in the protocol).
4.2. Obligations of the Guest
4.2.1. The General Assembly of the Municipality of the City of Győr County, on the basis of its authorization in Section 43 (3) of Act C of 1990 on local taxes, CLXXXIX of 2011 on local governments in Hungary. on the basis of the decree specified in Section 13, Paragraph (1) Point 13 of the Act, the accommodation operator is obliged to record the private person who checks in at the accommodation immediately in his register.
In connection with this, the guest must provide his personal data (name, address, identity document number) to the Service Provider during guest registration.
4.2.2. The Contracting Party is obliged to settle the consideration for the services ordered in the Contract and actually used (restaurant consumption, etc.) when using the service, but at the latest when leaving the hotel (check out) before leaving the hotel, unless the parties have agreed otherwise in advance they agreed.
4.2.3. The Guest may use the tools and equipment in the complex area solely at his own risk, subject to binding compliance with the posted user/management instructions.
4.2.4. Guests who share the rooms and the hotel’s shared equipment and furnishings are jointly and severally liable for any damage caused by improper use.
4.2.5. The consent of the Service Provider must be obtained before putting into operation electrical devices brought to the accommodation by the Guests, which are not part of the usual travel needs.
4.2.6. Please dispose of the garbage in the garbage receptacles located in the complex area and in the rooms. Furniture and movables cannot be taken out or moved from the room or the building.
4.2.7. For the peace of the Guests, it is forbidden to make noise in the area inside the hotel and on the terraces between 10:00 p.m. and 8:00 a.m., including watching television at a disturbing volume inside the rooms, listening to music, and playing loud music in the lobby.
4.2.8. The Guest must immediately report the damage to the hotel and provide the hotel with all the necessary data to clarify the circumstances of the damage and possibly to record a police report/police procedure.
4.2.9. The Guest is responsible for all damages and disadvantages suffered by the Service Provider or a third party due to the fault of the Guest or his/her companion or other persons under his/her responsibility. This responsibility exists even if the injured party has the right to claim compensation directly from the Service Provider.
4.2.10. Fireworks brought by hotel guests and other activities requiring a permit require the written consent of the hotel, as well as the acquisition of official permits by hotel guests.
4.2.11. In the event of a fire, please notify the reception immediately.
4.2.12. XLII of 1999 on the protection of non-smokers and certain rules for the consumption and distribution of tobacco products. pursuant to the implementation of the law, from January 1, 2012, the hotel is a non-smoking facility. According to this, smoking is prohibited in the hotel’s closed rooms (including guest rooms), public areas, and open areas (e.g. terraces, balconies and windows) with the sole exception of designated areas. The signs calling for the obligation to comply with the referenced legislation were placed by the service provider in the areas required by the legislation. The hotel’s employees are entitled to warn guests and any other person staying on the hotel premises to comply with the law and to stop illegal behavior. The guests and any person staying in the hotel area are obliged to comply with the law and to comply with any notice. If, due to the illegal behavior of any guest or other person staying on the premises of the hotel, the Service Provider is fined by the competent authority based on the referenced legislation, the Service Provider reserves the right to pass on the full amount of the fine to the person who has shown illegal behavior, or to demand its payment. demand it.
4.2.13. If the guest violates the obligations contained in the above point, he must pay a fee of HUF 10,000 per case to the Service Provider, which the Service Provider is entitled to charge to the guest’s room account and which the guest must pay upon departure.
4.3. Obligations of the service provider
4.3.1. On the basis of the authorization of the Local Government of the City of Győr County in Section 43 (3) of Act C of 1990 on local taxes, the operator of the accommodation shall immediately register the private person checking in to the accommodation in its register.
4.3.2. The Service Provider is obliged to provide the Guest with the services agreed in the confirmed order at the time, quality and price specified in the contract.
4.3.3. The Service Provider is obliged to provide the service to the highest standard that can be expected.
4.3.4. Accommodation guarantee: If the Service Provider’s hotel cannot provide the services included in the Contract due to its own fault (e.g. overcrowding, temporary operational problems, etc.), the Service Provider is obliged to provide the services included in the contract, at the price confirmed therein, for the period stipulated therein – or until terminated – provide/offer at another accommodation of the same or higher category. All additional costs of providing substitute accommodation are borne by the Service Provider.
If the Service Provider fulfills these obligations in full, or if the Guest has accepted the alternative accommodation option offered to him, the Contracting Party may not make a subsequent claim for compensation.
4.3.5. The Service Provider undertakes to investigate the written complaint of the Guest and to take the necessary steps to deal with the problem, recording them in writing.
4.3.6. The hotel staff is responsible for the tranquility of the guests in the area inside the hotel and on the terraces.
4.3.7. If the Guest falls ill during the use of the accommodation service and is unable to take care of himself, the Service Provider offers medical assistance. Possible medical and procedural costs are borne by the Guest. In the event of illness/death of the Guest, the Service Provider claims cost compensation from the sick/deceased’s relatives, heirs, or bill payer.
4.3.8. The hotel is liable for damage to things that the guest has placed in the hotel’s designated or generally designated place or in his room, or that he has handed over to an employee of the hotel who he may have considered entitled to receive his things. Based on the hotel’s responsibility, the amount of compensation is a maximum of fifty times the amount of the daily room rate.
4.3.9. The Service Provider’s responsibility does not extend to those damages resulting from the Guest’s violation of the rules of conduct prescribed in the Hotel’s policy.
4.3.10. The Hotel’s responsibility for securities, cash and other valuables exists if the Hotel has accepted the item for safekeeping or has refused to accept it for safekeeping.
4.3.11. Termination of the service obligation: If the Contracting Party has ensured the use of the accommodation services by paying in advance and does not arrive on the day of arrival (no written cancellation is received), the Service Provider will enforce the full amount of the advance paid as specified in the Contract as a penalty. In this case, the accommodation will be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider’s service obligation will cease.
4.4. Rights of the service provider
4.4.1. The Service Provider is entitled to terminate the Agreement for accommodation services with immediate effect, thus refusing to provide the services, if:
the Guest does not use the room or the facility as intended.
the Guest violates the Obligations of the Guest listed at 4.2. of this general contract.
the Guest does not vacate his room by 10:00 a.m. on the day of departure and the Service Provider has not previously agreed to extend the stay.
the Guest behaves in an objectionable or rude manner against the hotel’s employees or guests, is under the influence of alcohol or drugs, threatens, insults, or exhibits other unacceptable behavior.
the Guest is believed to be suffering from an infectious disease or is presumed to be a danger to himself and/or the public.
the Contracting Party does not fulfill its advance payment obligation specified in the Contract by the specified date.
4.4.2. If necessary, the concierge service is entitled to check guests entering and exiting and to establish their identity.
4.4.3. Lien: To secure the Hotel’s claims arising from the services it provides, the Guest is entitled to a lien on the things he brought to the Hotel. Based on the right of lien, the Hotel is entitled to prevent the removal of the Guest’s personal belongings until the Guest pays the consideration for the service. The Service Provider is obliged to keep the Guest’s personal belongings for 6 months. The retention period begins when the guest leaves the hotel or when the damage occurs. The Service Provider may exercise its right of lien only to an extent proportionate to the claim. If the Guest does not redeem the chattels in the hotel’s possession during the retention period, the Service Provider is entitled to hand them over to an individual entrepreneur or business organization authorized to sell second-hand goods for sale. The person entitled to sell the second-hand item will allocate the amount received from the sale of the movables handed over by the hotel to the hotel for its reported claim, and the remaining amount will be managed interest-free in the owner’s locked account. The owner must be notified of the sale and its result – by communicating the settlement. If the owner applies to receive the remaining part of the purchase price, it must be transferred to him.
4.4.4. If the Guest does not fulfill his payment obligation on the day of departure (check out) or within the deadline agreed in advance in the contract or stated on the issued invoice, the Service Provider may oblige the Guest to pay interest on late payment, which shall be the current central bank interest 2 daily from the date of default It means late payment interest equal to /365ths. In the event of delayed or non-payment, the Service Provider is entitled to charge all costs (e.g. attorney’s fees, expenses, fees) of claim enforcement (e.g. collection, request to issue a payment order) to the Guest, who is also obligated to pay them.
4.5. Vis Maior
Any reason or unforeseen force majeure, insurmountable obstacle (for example: war, fire, flood, bad weather, power shortage, strike) over which the party has no control (force majeure), any party is released from fulfilling their obligations arising from the Agreement from as long as this reason or circumstance exists. The parties agree that they will use their best efforts to minimize the occurrence of these causes and circumstances and to remedy any damage or delay caused by this as soon as possible.
- Data management rules
5.1. Data handling
5.1.1. By subscribing to the Newsletter, the User/Guest consents to the processing of their given data. The Service Provider manages the data as long as the data subject does not request their deletion.
5.1.2. The Service Provider protects the data in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage.
5.1.3. The Service Provider does not assume responsibility for its previous pages that have already been deleted, but were still archived with the help of Internet search programs. The operator of the search page must ensure that they are removed
5.1.4. The responsibility of the Service Provider does not extend to the management and security of data obtained by an Intermediary in a contractual relationship with the Service Provider, or a third party acting on behalf of the Service Provider or misusing its name.
5.2. Protection of personal data
5.2.1. In fulfilling its obligations contained in the Contract, the Service Provider is obliged to act in accordance with the rules of the law on the protection of personal data and the disclosure of data of public interest. Only employees of the data controller can access the personal data provided by the Guest. The data manager does not transfer personal data to third parties other than those indicated. The Service Provider does not disclose personal data to third parties, only based on the prior and express consent of the person concerned.
5.2.2. The Guest acknowledges that the Service Provider is obliged to release personal data to the requesting authority based on legal authorization, if the legal conditions are met. The Guest may not object to the provision of data based on the law, official or court decision.
5.3. Photo documentation
5.3.1. The Guest expressly acknowledges that the hotel operates a closed-circuit camera system in the common areas of the hotel (with the exception of changing rooms and restrooms, but including the car park and external areas directly belonging to the hotel) for property protection reasons, the recordings of which will be deleted based on the relevant legal regulations.
5.3.2. Photo and video recordings, as well as journalistic reports, are regularly taken in the hotel area, and guests can receive information about the exact location and time at the reception. If the Guest does not provide otherwise, the service provider is entitled to publish the recordings later on any channel (typically: internet and television media, print media, printed material produced by the hotel, website, image and video sharing sites). The guest has the right to request at the location of the filming/photographing that he/she not be included in the recordings, in which case the service provider is obliged to prepare/modify the images/videos accordingly.
The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian legislation. The Service Provider strives to settle disputes arising from its activities with the Guest without recourse to the courts. For the settlement of any legal disputes, the Parties stipulate the exclusive jurisdiction of the competent court according to the seat of the Company, depending on the jurisdiction.
For matters not regulated in the contracts between the Service Provider and the Guest and reservations considered to be contracts, the provisions of these General Terms and Conditions, as well as the Civil Code. and the provisions of the Hungarian legislation and official regulations in force at all times shall govern.
The provisions of these General Terms and Conditions are valid from 05.01.2018 until withdrawn.